DEPOSIT & CANCELLATION
Deposit amounts, due dates, and cancellation policies can vary from event to event. For example, Bride & Groom deposits for Weddings are made for the amount of your chosen Site Fee. Deposits for Corporate, Social, University, Military, Education, and Religious events are often a percentage of the total estimated invoice. Cancellation policies for each type of booked event can be found in each event’s contract. Please contact your group’s Coordinator for specific questions regarding your deposit or cancellation policy. For our Signature Events, a deposit is required when making your reservation and will secure your cabin space. Deposit amounts and details can be found on our page. Deposits are non-refundable. Any remaining balance is due and will be charged to the card on file 7 days prior to your arrival. Please note that name changes and reservation transfers are permitted up until the day of check in, if you are unable to attend and would like to fill your spot with a friend or family member. If you are making a reservation to attend a Wedding event, your Credit Card is required to secure your reservation. A cabin reservation will not be honored without a valid Credit Card on file. The total invoice for your stay will be charged to the card on file two weeks (14 days) prior to your arrival. Cancellations may be made without penalty before the two week cancellation period. Reservation cancellations received within two weeks of the event will be charged 50% of the total amount of the cancelled stay. Cancellations received within one week of the event will be charged the full amount of the cancelled stay.
METHOD OF PAYMENT
Cash, traveler’s checks, VISA, MasterCard, American Express, and Discover are accepted. All rates are subject to change.
CHECK-IN & CHECK-OUT
Check-in begins at 3:00 PM. Check-out is at 11:00 AM. Guests are welcome to check in any time after 3:00 PM on their day of arrival. We request that you are check out by 11:00 AM on the day of your departure. While we do our best to accommodate guests needing early check-in or a late departure, depending on the arrival of other guests, special exceptions may not be possible, and we appreciate your understanding.
The Retreat is a smoke-free facility. Please help us protect the health of our guests and environment by not smoking within 15 feet of any cabin or event space entrance and kindly dispose of any waste in proper receptacles or trash bins. Please note that smoking inside any cabin or indoor event space is not permitted and will result in a cleaning fee charge to your room bill.
Some of our Signature Events require a two or more night stay, and details can be found in each event description here. There is no minimum stay requirement for Wedding Events.
The Retreat at Balcones Springs is pet friendly. We welcome all well-mannered dogs, cats, and birds. We reserve the right to require immediate removal of any pet that displays dangerous or unacceptable behavior, including, but not limited to biting, excessive noise (such as barking), evidence of disease, or urination/defecation in indoor public areas. Each guest is responsible for all pet waste and any charges that relate to removal of his/her pet, including but not limited to transportation and kennel charges.
Please be aware that there is a refundable deposit of $100 per stay and a non-refundable pet fee of $25 per pet, per night. The deposit will not be refunded until housekeeping has an opportunity to verify there is no damage to the cabin. You will be charged for the repair or replacement cost for any damage caused by your pet.
You will be charged a separate 18% Retreat Fee per room which is typically included in the daily room rate. This fee is taxable. The Retreat Fee includes all access to the properties services and amenities, Wi-Fi, and all access to non-facilitated recreation. Your host may have arranged for additional facilitated activities for your event.
There is an 11% lodging and 8.25% tax state and local tax application to every room charge and Retreat Fee. Typically, rates are inclusive of all taxes and Retreat Fees unless specifically noted by your Coordinator.
Upon or before check-in, all guests will be required to sign a waiver of liability to participate in the many activities on site during your stay.
No alcoholic beverages may be brought or consumed on property at any time, unless bought from the Balcones Springs Bar. Alcoholic Beverages may only be served by Balcones Springs’ TABC-licensed bartenders. Self-service of alcohol is not permitted.
Every staff member is dedicated to ensuring that your stay with us is carefree so you may enjoy your experience to the fullest here at The Retreat. Balcones Springs welcomes guests to use their discretion recognizing the personal attention and service received from our staff. You may request that a gratuity amount be added to your final invoice. These gestures are greatly appreciated and shared among every staff member, as there are many dedicated employees whom you may never meet!